Privacy Policy

1. Information We Collect

We may collect customer information when an order is placed, an enquiry is submitted, a payment is made, a return or cancellation request is raised, or when customers contact us through phone, WhatsApp, email or other communication channels.

2. How We Use Customer Information

Customer information is used only for store-related purposes such as order processing, payment confirmation, shipping, delivery, customer support, returns, exchanges, refunds and important communication related to orders.

• To confirm and process orders.
• To contact customers about order updates, delivery updates or support requests.
• To arrange shipping, courier pickup or delivery support.
• To process cancellation, return, exchange or refund requests.
• To prevent fraud, misuse, fake orders or payment-related issues.
• To improve the store experience, product listing and customer service.

3. Payment Information

Online payments may be processed through secure third-party payment gateways, banks, UPI providers or wallet providers. We do not store sensitive card details such as full card number, CVV, banking password or OTP on our website.

Payment confirmation details such as transaction status, payment method, order amount and payment reference may be used for order processing, refund processing and support.

4. Shipping and Delivery Partners

To deliver customer orders, we may share necessary delivery information with courier, shipping, logistics or fulfilment partners. This may include customer name, mobile number, delivery address, pincode and order package details.

Shipping partners use this information only for delivery, pickup, tracking, return shipment or delivery-related communication.

5. WhatsApp, Email and Customer Communication

Customers may receive order updates, payment reminders, delivery updates, support replies or service-related communication through WhatsApp, phone, SMS or email.

If customers contact us through WhatsApp or social media, the information shared in that conversation may be used to respond to the enquiry or support request.

6. Cookies and Website Usage

Our website may use cookies or similar technologies to improve browsing experience, remember cart/session details, support checkout, understand website performance and improve store functionality.

Some cookies may be required for the website to work properly. Other cookies may help us understand how customers use the website and improve the shopping experience.

7. Analytics and Performance Tools

We may use website analytics or performance tools to understand page visits, product views, traffic sources, device type and general browsing behaviour. This information helps us improve the website, product presentation and customer experience.

Analytics information is generally used in an aggregated way and is not used to collect sensitive payment information.

8. How We Protect Customer Information

We take reasonable steps to protect customer information from unauthorised access, misuse, loss or disclosure. Access to customer information is limited to people or service providers who need it for order processing, delivery, payment, support or store operations.

9. Data Sharing

We do not sell customer personal information. Customer information may be shared only where required for store operations, such as payment processing, order fulfilment, shipping, delivery, support, fraud prevention, accounting or legal compliance.

10. Data Retention

Order and customer information may be retained for business records, customer support, accounting, tax, legal, refund, return or dispute resolution purposes. Information that is no longer required may be deleted, archived or anonymised where appropriate.

11. Customer Rights and Requests

Customers may contact us to request correction of incorrect order/contact information, ask questions about their data, or request support related to account/order information. Some information may need to be retained where required for order records, tax, refund, dispute or legal purposes.

12. Third-Party Websites and Services

Our website may contain links or integrations with third-party services such as payment gateways, shipping partners, social media platforms, analytics tools or communication platforms. Their privacy practices are governed by their own policies.

13. Children’s Privacy

Our online store is intended for general shopping use. Customers placing orders should provide accurate and responsible information. If a minor uses the website, it should be under the guidance of a parent or guardian.

14. Updates to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in store operations, website features, legal requirements or service providers. The latest version published on this website will apply.

15. Contact Us

For privacy-related questions, order support, correction requests or customer support, customers can contact us using the details below.

By using this website or placing an order, customers acknowledge that they have read and understood this Privacy Policy.