Refund and Returns Policy
Store Policy
Return, Exchange & Refund Policy
At Template Store, we want every customer to have a clear and confident shopping experience. This policy explains when a return, exchange or refund request can be considered, what proof is required, and how the request will be processed.
1. Return and Exchange Eligibility
Return and exchange requests are handled based on the reason for the request and the condition of the product received by the customer.
Customers are requested to raise the return or exchange request within the mentioned request window. Requests raised after the allowed time may not be accepted.
2. Cases Eligible for Return / Exchange
A return or exchange request may be considered for the following cases, subject to product condition verification and store approval:
- Damaged product
- Wrong product delivered
- Size issue
- Product not matching description
3. Product Condition Requirements
To approve a return or exchange, the product must meet the condition requirements mentioned below. The store may reject the request if the product is used, damaged by the customer, missing tags, missing packaging or does not meet the required condition.
- Product must be unused
- Product must be unwashed
- Product must have original tags
- Product must have original packaging
- Clear product photos required
- Unboxing video required
4. Proof Required for Request
Customers may be asked to share clear product photos, order details and an unboxing video wherever applicable. These proofs help us verify whether the product was received damaged, incorrect, incomplete or different from the order.
5. Return Shipping and Pickup
If return pickup is not available, the customer may be required to self-ship the product to the return address shared by the store. The customer should keep courier receipt, tracking number and shipment proof until the return is completed.
6. Refund Process
Refunds are processed only after the return request is approved and the returned product is received and verified by the store. If the product fails verification, refund approval may be delayed or declined.
Available refund method options:
- UPI refund
Refund timelines may also depend on the payment provider, bank processing time or UPI transaction status. Any shipping fee, COD handling fee or service charge may be refunded only if confirmed by the store.
7. Return Address
Once a return request is approved, the product should be sent to the return address confirmed by the store.
Bangalore - 560067
Karnataka
9. How to Raise a Request
To raise a return, exchange or refund request, please contact us with your order number, registered mobile number, reason for request and required proof images/videos.
Email: sindhiyasrini@gmail.com
WhatsApp: 9611621621
Final approval of returns, exchanges and refunds will be based on verification of the product, proof submitted by the customer and the policy conditions mentioned above.
Order Policy
Cancellation Policy
This cancellation policy explains when an order placed with Template Store can be cancelled and how cancellation requests are handled before and after dispatch.
1. Cancellation Before Shipping
Customers can request order cancellation before shipping based on the store’s cancellation rules and processing status of the order.
If cancellation is allowed, the customer should raise the request within the permitted time limit. Once the order is packed, shipped, dispatched or handed over to the courier, cancellation may not be possible.
2. Orders Already Shipped or Dispatched
If the order has already been shipped or dispatched, cancellation will be handled based on courier status and store approval. In most cases, orders already dispatched cannot be cancelled directly. The customer may need to follow the return or exchange process after delivery, if applicable.
3. Custom, Made-to-Order or Special Products
For customised, made-to-order, limited stock or specially arranged products, cancellation may be restricted once processing has started. The store will confirm whether such orders can be cancelled based on the product type and order status.
4. Refund for Cancelled Orders
If a prepaid order is cancelled and approved before shipping, the refund will be processed through the eligible refund method and within the refund processing timeline mentioned in the refund policy.
Cancellation approval depends on the order status at the time of request. Customers are requested to contact the store as early as possible for any cancellation request.