Returns & Refunds Policy (template)

Last updated: {POLICY_DATE}
Store: Template Store ({STORE_WEBSITE})
Support: template@letzshopy.in · {STORE_PHONE_WHATSAPP}

1. Overview

We want you to love your purchase. This policy explains how returns/exchanges/refunds work for apparel, jewellery and bags.

2. Return/Exchange Window

  • Apparel & Bags: return or exchange within {RETURNS_WINDOW} days of delivery.
  • Jewellery: {JEWELLERY_RETURN_RULE} (e.g., “only manufacturing defects within 2 days of delivery” / “non-returnable for hygiene”).
  • Items must be unused, unwashed, unaltered, with original tags/labels/packaging intact.

3. Non-Returnable Items

  • {NON_RETURNABLE_LIST} (e.g., intimate wear, free gifts, customised/altered items, “final sale/clearance”).
  • Any item showing wear, stains, perfume, damage, or missing tags/packaging.

4. Return Process

  1. Email template@letzshopy.in or WhatsApp {STORE_PHONE_WHATSAPP} within the return window with order number, reason and pictures (if damaged/defective).
  2. We’ll confirm eligibility and provide pickup/drop instructions.
  3. On receipt and quality check (QC), we’ll approve the exchange/refund as applicable.

5. Return Shipping

  • Wrong/defective item received: Template Store bears return shipping or offers a prepaid label.
  • Other reasons (size issue/change of mind): return shipping is {RETURN_SHIPPING_RULE} (e.g., “customer-paid” / “Rs. {AMOUNT} deducted from refund”).

6. Refund Method & Timeline

  • Refund to the original payment method (or store credit, on request) within {REFUND_TIMELINE} business days after QC approval.
  • If any shipping/handling fee is non-refundable, we’ll mention it at checkout and here: {NON_REFUNDABLE_FEES_NOTE}.

7. Exchanges

Exchanges are subject to stock availability. If unavailable, we’ll process a refund or store credit as you prefer.

8. Order Cancellations

  • Allowed before dispatch—contact us at template@letzshopy.in.
  • After dispatch, please use the returns process.

9. Damaged/Defective on Arrival

Please report within {DEFECT_REPORT_WINDOW} days with unboxing photos/videos. We’ll prioritise replacement or refund after verification.

10. Courier-Returned / Undelivered

If an order is returned to us due to address issues or repeated delivery attempts, we’ll contact you. Reshipment may attract additional shipping charges. If you choose a refund, we’ll deduct actual shipping costs.

11. Contact

Questions? template@letzshopy.in · {STORE_PHONE_WHATSAPP} (10:00–18:00 IST, business days)

Shopping Cart
🟢